| Ride-Hailing Operations Paceville, Saint Julian’s, Malta |
What your identity is:
You’re an incredible communicator who is proficient, compassionate, capable and who radiates an inspirational perspective! As a cutting edge representative, the Client service Partner job is critical for further developing the eCabs client’s excursion and generally fulfillment.
Responsibilities
- Answer approaching calls, settling questions at primary resource whenever the situation allows.
- Answer client messages and virtual entertainment messages.
- Go to eye to eye client inquiries at eCabs head office.
- Support inward offices with appointments and inquiries.
- Assemble and foster solid client relations, and precisely and productively place client appointments through eCabs CRM.
- Upsell where conceivable, by distinguishing potential chances to give item data to clients.
- Recognize and heighten issues to Group Pioneers, adding to the continuous turn of events and improvement of the eCabs client experience.
- Step up and advise the executives of any patterns or issues in client questions.
- Contribute towards the fruitful accomplishment of client support KPIs, as well as own singular efficiency and client support targets.
Customer Support Associates | ग्राहक सहायता सहयोगी
Job Skills
- Strong interpersonal skills, with the ability to handle situations which require understanding, responsiveness and maturity.
- Excellent phone etiquette. Great organizational skills. The ability to priorities multiple tasks effectively and in a flexible manner in order to accommodate last-minute requests.
- Willingness to align personal performance with the Contact Centre’s objectives.
- Strong written and verbal communication skills.
- Excellent computer skills (experience with Word, Excel and Outlook).
- Methodical approach with the ability to work under pressure.
- Very importantly – a ‘can do’ attitude.